creating account on cloud showing error

[Kirtan Patel]

I was trying to create first jira project for free. when i pressed button " try for free", then new window open to create cloud account when i was trying to login they are showing same error constantly. However, i have mentioned error below with attached screenshot.

Error message :

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: f2711cdc019246a4a258e06065ae57c4)

it would be really appreciated if someone can help me to solve this issue.

Thanks,

Kirtan Patel

[Andy Heinzer]

Hi @Kirtan Patel 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145683

Please followup there.

Thanks for flagging this to us @Piyush Annadate _ACE Pune_ and @John Funk 

I agree, there has seemed to be a spike in the number of users reporting this sign-up problem.  I will raise this internally as well with our sign-up team so they can investigate this further.

In past such cases, these kinds of errors can occur when the user's session is unable to load a CAPTCHA element on the page to validate that the user is a real person.  I'm not sure that is exactly what is happening here, but perhaps we can gather more information in the support case to investigate further.

Andy

[John Funk]

Awesome  - thanks, @Andy Heinzer !!

[Piyush Annadate _ACE Pune_]

 Hi @Kirtan Patel 
Welcome to the Community!
For few in recent week - error has occurred; I've asked Atlassian team to check by raising a support request based on this ticket. 

[John Funk]

Hi Kirtan - Welcome to the Atlassian Community!

I have been seeing this a lot lately. Maybe someone from Atlassian can clear it up. 

Hey @Andy Heinzer - I have seen at least a half dozen of these over the last few days. Any idea what is going on? Solution?