configured auto-generate ticket in Jira portal using email

[jayeshk1]

Support entitlement number
We have configured auto-generate ticket in Jira portal using email
We have configured issue type "support" in mail handler but a received ticket is issue type "other"
When we create an issue manually working issue type support, But the received email issue type is other.
We need to setup issue type support in all generated ticket by email.
Could you please check the query why the issue type status was not changed in our Jira portal?
contact email:itteam@brainteclabs.com

[Jack Brickey]

Hi @jayeshk1 , first just to be clear the Community is not Atlassian Support so we cannot access your instance and you really should not share your SEN or personal email here.

With that said, is this Jira or JSM? If JSM are you speaking of Issuetype or Request type?

[jayeshk1]

Maintenance expires 05/Apr/21
Support entitlement number 
License typeCommercial
Organisation nam

[Jack Brickey]

I don’t understand but it seems you simply wish to share your private/company info in a public forum?

if there is something I can assist with please let me know.

[jayeshk1]

Could you suggest how to delete the above message?

[Jack Brickey]

You can’t delete but you can edit by clicking on the ellipses and delete/replace all of the content.

[Jack Brickey]

If you have issues doing so let me know and I can perform the task.