clone issue using jira automation

[Asaf Horovitz]

we are trying to clone issue to another project but we are getting error 

Can not create issue in project/issue type

10020/10002

[Trudy Claspill]

Hello @Asaf Horovitz 

Welcome to the community.

Another thing to check is the Actor for the rule. Does that actor have permission to create issues in the destination project?

Are the source and destination projects both Company Managed projects, or Team Managed projects, or not the same?

[Asaf Horovitz]

we are trying to clone from "service management" project into "team-managed" 

there is a solution to achieve this kind of clone?

[Trudy Claspill]

There are multiple ways to describe the "type" of a project.

One way is to identify if it is Company Managed or Team Managed. That will display at the bottom of the navigation pane on the left.

Another way is to identify if it is a Software, Service, or Business project.

You have told us that the source project is Service, but not if it is Company Managed or Team Managed.

You have told us that the destination project is Team Managed, but not if it is a Software, Service, or Business project.

Please provide the missing information.

Also, please show us your complete rule, and the details of the Clone action.

[Asaf Horovitz]

The source project is "company-managed project"

attached screenshot with the automation rule

[Trudy Claspill]

I am betting that the response that was provided by @Janakiraman S applies here.

It is unlikely that your Service Desk project and your Bug project have the same Issue Types. You need to specify an Issue Type that actually exists in the destination project in the above step in your automation.

If you click on the "Same issue type" pull down you will see the issue types that are available in your "Production Bugs" project.

It is possible that you have some shared Issue Types between the projects. Note, though, that the rule is being triggered for every issue created in the Source project. With the selection you have in the above step, every issue type you have in the Source project would have to exist in the destination project also. If you want to clone only specific Issue Types from the source project, then you need to add a Condition immediately after the Trigger to limit the rule execution to the specified issue types.

[Asaf Horovitz]

thanks 

changing the issue type did solved the problem

[Trudy Claspill]

Glad I could help.

If your problem has been solved and your question answered, please mark the post as Answer Accepted to help other community members find the post with working solutions.

[Janakiraman S]

Probably the Issue Type scheme of the destination project has different Issue Types from the one you are cloning.