cannot re activate our jira plan!!!!

[Tuvia ohana]

Hi Atlassian Support,

We’re currently unable to reactivate our Jira subscription.

When we attempt to reactivate the plan, the process does not complete, and we cannot restore access to our Jira workspace. This is blocking our team’s work and needs urgent attention

We have already tried signing out and back in, using another browser, and attempting the reactivation again, but the issue persists.

Could someone please check the subscription status and help us reactivate the plan as soon as possible?

[Arkadiusz Wroblewski]

Hello @Tuvia ohana 

Community members can't inspect your subscription status or billing transaction from here.

Try this: admin.atlassian.com/billing → Subscriptions → Inactive

From there the documented flow is:

Reactivate → review subscription details → review billing/payment details → Confirm

If that fails, you will need to contact billing support https://www.atlassian.com/company/contact/purchasing-licensing 

Best,

Arek 🤠 

[Tinker Fadoua]

@Tuvia ohana  

Sorry to hear that you are stuck.

Please follow @Arkadiusz Wroblewski  recommendation.

Best of luck,

Fadoua