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cannot open excel doc in mobile app

Tabitha
Tabitha
January 15, 2020

I have attached an excel spreadsheet document file in an issue, and when my coworkers and I tap to open the attachment on our phones, it will not open.

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Hannah McKenzie
Hannah McKenzie
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2020

Hi @Tabitha, welcome to Community. May I ask if you're using Android or iOS?

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Tabitha
Tabitha
January 16, 2020

This happened on two IOS phones. 

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Hannah McKenzie
Hannah McKenzie
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2020

Thanks for confirming that @Tabitha. Did you upload the attachment and view it successfully via desktop? 

If yes, then this sounds like a bug which may not be reproducible on our end without more info. If you visit https://support.atlassian.com/ and click Contact (top right corner), our support team can investigate this for you and hopefully provide a solution asap.

Please let me know if you experience any problems.

Kind regards,

Hannah

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Tabitha
Tabitha
January 17, 2020

Yes. I uploaded and viewed from the desktop. Thanks!

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