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can i reactivate account and keep the data

Qasmi Islamic Microfinance Bank
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August 24, 2025

I have Jira Service Management and i paid last time at April 2025, and jira is susbended from may 2025, so can i bill the invoices and reactivate my account and services and keep my data 

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Trudy Claspill
Community Champion
August 24, 2025

Hello @Qasmi Islamic Microfinance Bank 

Do I understand correctly that your subscription was suspended in May 2025 because the bill for it was not paid?

If it is still in a suspended or deactivated state it can be reactivated. Refer to:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

it may have already moved into the phase where the data has been deleted.

You can contact Atlassian Billing Support directly to find out.

https://www.atlassian.com/company/contact/purchasing-licensing#/

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