calculate cost per ticket

Hi ,

Anyone know what is the industry standard to calculate cost per ticket. In jira any function or report can generate this ?

I know below factor contribute to cost per ticket but not aware what app can assit on this calculation

Agent utilization.,Ticket handle time ,Wage rates ,Ratio of agents to total service desk employees.Turnover and absenteeism

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I think this formula will be rather specific to each company even if there is some sort of common standard.

If you can find out the best formula for yourself, you can implement that with the Better Excel Exporter app.

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thanks any industry standard I can reference eg: website or application to simulate how to calculate cost per ticket ?

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