backlog scrum

[Chintan Khoont]

Greetings! 

I am not a system admin, but I have been working closely with the admins to figure out a solution for a problem we've been facing.

We have a few projects and due to some unknown reason, all the backlogs and sprints have been erased/cleared. Is there any way in which all the backlogs can be recovered?

Thank you.

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

A backlog is a view of a selection of issues, it is not a container (nor is the board the backlog is part of).

If a load of issues have disappeared from a backlog, then

• the issues have been resolved by  people - backlogs only show issues which need attention, they discard issues that have been "done"
• A human has changed the board's filter so that it no longer selects the "missing" issues
• A human has deleted the issues
• A human has set the permissions or security so that the issues are no longer visible to you

"Sprint erased" is more simple - it's either that the permission to use the board has been removed (in which case you wouldn't be able to get into the backlog at all), or a human has chosen to delete the sprints.

You'll note that all of those are actions a person has done.  Jira does not lose or hide issues without being told to by someone.

[Trudy Claspill]

Adding to @Nic Brough -Adaptavist- 's list of things that can cause issues to "disappear" from the backlog:

- the issue has been moved to another project or a value in the issue has been updated so that the issue no longer matches the criteria of the board's filter.