automatic issue linking

[Frank Rieter]

I'd like issues to be automaticly linked based on a custom field.

What is the best way to achieve this?

(Server v7.8.0)

[Fazila Ashraf · Accepted solution]

Hi @Frank Rieter

Do you update the custom field only in a transition screen or even in the edit screen?

If only in transition screen, you can handle such logic though a custom script in post function.

If it is updated via edit, you can handle such a logic via script listeners custom script.

[Frank Rieter]

Hi @Fazila Ashraf,

Thanx for your quick reply,

The tickets are automaticly created throug the jira api. The custum field is filled with data from our database (a client-id).

Yours,

Frank

[Fazila Ashraf]

Hi @Frank Rieter, 

Same logic for rest api calls. Check whether the call transition and edit this value or just direct edit.

If the field is only editable in a workflow transition, it is probably simpler with a post function custom script :)

But either way, a custom script with script listener would definitely work.

[Frank Rieter]

Thnx; this puts me on the right track.

[Mahesh Kallepalli]

@Frank Rieter @Fazila Ashraf 

If this issue got resolved can anyone share me a custom script which you have used, we also want to link two issues automatically based on custom field.