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at-mentions not showing correctly in Jira comments

Malini
Malini
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November 6, 2019

In task comments, if I try to use @IT ADVITOSshows undefined and suffixes the names with some alphanumeric characters - Please help to resolve the issueJiraissue.jpg

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gabriel
gabriel
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December 30, 2019

I removed the extension "Rich Text for Jira" and that seems to have solved the same issue for me

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Daniel Eads
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2019

@Malini I notice you have Grammarly enabled! Unfortunately the Grammarly extension sometimes causes funny javascript problems (potentially like converting an @mention properly). Would you be able to temporarily turn Grammarly off and see if you still notice the same problem?

Thanks!
Daniel

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