as a admin, where I can grant or approve the MCP permission in Jira website ?

[jalenwang_王一欽_]

After following the steps to install and configure Jira MCP for Claude code,

we met below error message when calling function like "jira_download_attachments".

But we can not find where we can authorize the access in website ,

can someone enlighten us how to do it ?! 

[Marc - Devoteam]

Hi @jalenwang_王一欽_ 

Welcome to the community.

A user with org or site admin permissions has to approve this.

See this article, your-site-admin-must-authorize-this-app-for-the-site-instance-name-atlassian-net-before-the-app-can-access-your-account 

[Marc - Devoteam]

If this doesn't work for your site @jalenwang_王一欽_ 

Best is to contact Atlassian Support

[jalenwang_王一欽_]

hi, I saw two options in "Atlassian Support",

(1) Browse community and ask question again

(2) View Documentation

May I know is it your suggestion we shall check these documents first ?

[Usman]

Hello @jalenwang_王一欽_ 

The error message you’re seeing means that the Atlassian MCP app requires authorization from a site administrator before it can access Jira data on your Atlassian Cloud site (“mobiledrivetech.atlassian.net”). This is a common security/permissions step for new integrations. 

You can see the guide here - https://confluence.atlassian.com/confkb/how-to-fix-the-error-message-your-site-admin-must-authorize-this-app-for-the-site-instance-name-atlassian-net-before-the-app-can-access-your-account-1600324364.html

But here’s how a site admin can authorize the app:

• Log in as Site Admin: An Atlassian site admin for “mobiledrivetech.atlassian.net” is required. Product admins alone are not sufficient—site admin rights are necessary to approve integrations
• Go to Atlassian Administration:
  • Visit https://admin.atlassian.com, and select your organization/site if you manage more than one
• Navigate to Connected Apps:

  • In the sidebar, click “Connected apps” (or “Apps” > “Manage apps” for some admin consoles).

  • Find “Atlassian MCP” in the list of connected or available apps.

• Authorize the App:

  • Click the “Atlassian MCP” app.

  • Approve or authorize access for “mobiledrivetech.atlassian.net.”

  • You may need to review and approve the access scope requested (shown in your screenshot as “View” and “Update” for jira-work data)

• Retry Your Action: After authorization, users should be able to connect and use MCP-related features, including functions like jira_download_attachments.

If You Don’t See the App:

• Make sure you’re logged into the correct site and account.

• Some admin consoles label this as “Connected apps,” “Third-party apps,” or “App requests.”

If You Are Not a Site Admin:

• You must contact a current site admin to ask them to complete the above steps.

• If you’re unsure who that is, go to your Atlassian profile, check the admin list, or ask your IT/support team.

You can also take a look at the guide here as well for further details on Managing your apps - https://support.atlassian.com/security-and-access-policies/docs/manage-your-users-third-party-apps/

[jalenwang_王一欽_]

[jalenwang_王一欽_]

thanks for your explanation, however in the installed app list we can not find which app related to MCP and not knowing how to config the permission.

would you elaborate it further ?