add in JIRA whitelist no response

[hello-bitbucket]

I tried to add ip in JIRA Whitelist management page.

After I clicked add button,  A loading  icon showed and no other response at all.

How could I fix this problem.

PS. I am using server version JIRA Software.

[Petter Gonçalves]

Hello @hello-bitbucket

Thank you for reaching out.

Per your description, I understand you are trying to whitelist an IP address in the whitelist menu of your Jira Server site, as described in this documentation. However, the page is only returning a loading icon and not concluding the process when you refresh the page. Is that correct?

To better troubleshoot what could be causing the issue, can you check your atlassian-jira.log and provide us with if any errors are returning when reproducing the problem? You can refer to the documentation below to check the log:

Logging and profiling 

P.S: Ensure you've removed any sensitive data from the error before posting it in this community question.

Additionally, please ensure you've cleared your browser cache and try to reproduce the same problem using a different browser in incognito mode, so can confirm you are not being affected by the browser cache or any extensions.

Let us know if you have any questions.