Zendesk Linked Tickets Rearrange

[Tommy Moorman]

I'm a frequent user of the Zendesk Jira integration and have noticed an issue since the most recent update.

Previously, when clicking on the URL to open a Zendesk ticket from Jira, the ordering of the tickets would stay the same. Currently, after a ticket link is clicked, if tickets are sorted by "Updated Date," the ticket ordering will spontaneously rearrange. It is unclear what the rearranged ordering is based off of

The issue does not seem to occur if the tickets are sorted by Subject

[Tinker Fadoua]

@Tommy Moorman  are you seeing the problem on the Zendesk side?if yes then you will have to report it to Zendesk support.

Best,

Fadoua

[Tommy Moorman]

Hello,

This is happening within the Zendesk Support integration in Jira. When a ticket URL is selected from the Linked Tickets menu, the tickets rearrange their order

[Tommy Moorman]

@Tinker Fadoua given the above, is the Atlassian forum the correct place for this question?

[Tinker Fadoua]

Since you are seeing this odd behavior within Jira work item then this is the right place.

[Tommy Moorman]

@Tinker Fadoua thank you, are you able to assist with this issue?

[Tinker Fadoua]

I am still looking...

[Tinker Fadoua]

Did you try in a test environment to see if you are getting the same behavior?

I am looking through the integration documentation I didn't come across the tickets order yet.

[Tommy Moorman]

@Tinker Fadoua I'm not sure my organization has a test environment for Jira, or how we would set one up.

Is there any information about our setup it would be helpful for me to provide for troubleshooting? 

[Tinker Fadoua]

@Tommy Moorman  we are volunteers we don't have access to Atlassian's servers.

Check with your Org Admin as they will be the best person to provide you the details about your configuration.

Are you Premium or Enterprise users?

Best,

Fadoua