ZIRA can be used for service desk

[Rupali Bavaskar]

Hi. I never used Zira, however, my IT team uses Jira but at a basic level. I am in the Helpdesk - service area. When I go through this software I come to know that this is specially designed only for IT people. can I use it at the service level where the customers used to call us with various service related issues?  

[Rupali Bavaskar]

Does JIRA provide PRI lines and calling facility. Or do we need to buy a server/EPBAX?

If not whether integration is possible. How much will be integration cost?? 

[Charly _DEISER_]

Hi

For a call center you can check this app: https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk?hosting=server&tab=overview

Atlassian (Jira) will not provide PRI lines, etc.

Regards

[Rupali Bavaskar]

Thanks  Carlos. One more question can I make the changes with the reports available as our requirements are diff.  Specially headings, formats..

[Charly _DEISER_]

Reports are very basic, if you want more customized reports you need EazyBI (extension) or any other report app

[Charly _DEISER_]

Hi @Rupali Bavaskar

Yes, you can use Jira in your helpdesk area. Here you can see how service desk can help you: https://www.atlassian.com/software/jira/service-desk

Hope this helps!