Your subscription is being deactivated due to inactivity

[Ioanna Papachristodoulou]

Hello,

do you know how to reactivate my subscription?

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[Peter_DevSamurai]

Hi @Ioanna Papachristodoulou , 

It sounds like your site has been deactivated due to Atlassian's inactivity policy for Free plans. Atlassian automatically deactivates Free sites if there has been no activity (logins or updates) for 29 consecutive days. 

Hopefully your data is not gone yet as Atlassian retains your data for 60 days after deactivation. 

You can follow this guide to re-activate your site. 

And if you cannot see the Reactivate button, in few case the site is suspended, you should contact the Atlassian Billing Support directly -> 

• Select "Billing, payments, and pricing" > "Reactivate my site/subscription".

TIp: To prevent this in the future, simply logging in once every 3 weeks is enough to keep the site active! :)

I truly hope everything works out well for you!

Have a great day ahead.

Best regards,

Peter