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Your account is not yet available in this OnDemand instance

Fábio Coutinho 1
Fábio Coutinho Moreno
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January 30, 2013

I created my user, but when I try to acess Jira on demand in the url fcmoreno.atlassian.net, I receive this message "Your account is not yet available in this OnDemand instance", what do I do? Do I need to configure something?

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Bastiaan Jansen
Bastiaan Jansen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2013

The error is caused when a user is trying to login with an unexisting username. In most causes there is confusion regarding username and email. The username is not always the same as the email address (this depends what you have chosen as the username upon signup)

I would advise to double check your username or user the link "Unable to access your account?" on the login screen.

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AgentSmith
AgentSmith
Atlassian Team
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January 26, 2015

https://confluence.atlassian.com/display/CLOUDKB/Your+account+is+not+yet+available+in+this+Atlassian+Cloud+instance+error

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Renjith Pillai
Renjith Pillai
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January 30, 2013

Can you raise a support request with Atlassian? https://support.atlassian.com

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