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[Marina Hoffmann]

Hi,

I´m setting up the Service Management and struggling with the portal configuration. 

My account is a member of Jira Service Desk Team and the general admin of Jira 

I don´t have the permissions to view/edit the portal settings as well as to transfer tickets. 

Any ideas?

best,

Marina

[Nic Brough -Adaptavist- · Accepted solution]

Go to application access and check what groups you need to be added into to make you become a service desk agent.