You need Create Issue permission error whne bulc cloning with "Clone Pluss" app

[Vasileios Kostogiannakis]

Hello,

I was on a trial subscription that I believe ended today and I am now on a free subscription. I have been using the Clone Plus app to clone Epics and all their children in bulk. After performing the clone action today I got an error message saying You need Create Issue permission from your Jira admin to clone this issue.". Is that related to my trial ending and some permission change issue? The "Create Issue" permission sounds pretty basic. Is there something I can do about it or I simply need a paid subsumption?

[Valerie Knapp]

Hi @Vasileios Kostogiannakis , thanks for your post. I wonder if the issue is that the trial for the app / plugin is expired. You can have the free version of Jira as long as your stay under 10 users but most apps are paid after the 30 day trial. Please can you check this?

[Vasileios Kostogiannakis]

Hi Valerie,

It appears I am still on a Free 30-day trial of the app. So that does not appear to be an issue.

My free Jira trial may be causing permission issues Or what should I be looking for to correct the permissions and the Create Issue permission error when I try to run the bulck clone.

Thanks.

[Marc - Devoteam]

Hi @Vasileios Kostogiannakis 

Yes this is related as on a free subscription no permission can be set on Jira projects.

So are you still able to create issues on projects in Jira?

Does the user "atlassian-addons-project-access" still have create permissions and browse (as this is the minimal permission needed)

[Vasileios Kostogiannakis]

Hi Marc and thanks for the response.

I just created a Task under one of my projects/spaces no problem.

As I am still getting used to setting permissions etc, could you please guide me to check what you mention last?:
Does the user "atlassian-addons-project-access" still have create permissions and browse (as this is the minimal permission needed).

Thanks again.

[Vasileios Kostogiannakis]

I don't see "atlassian-addons-project-access" at all.

Am I looking at the correct place?

[Marc - Devoteam]

Hi @Vasileios Kostogiannakis 

Check the permission scheme used on the project, not the permissions in administration.

Are all permission granted to the Space Role: atlassian-addons-project-access

[Vasileios Kostogiannakis]

So,

Under project/space settings -> Access its set for:

1. Anyone with access to the "xxxxxxxxxxx" Jira site can search for, view, create and edit this project's issues.
   
2. I am listed below in the users section and have 2 roles 
3. This are all the roles I have available
   

Am I providing you what you need? Or am I looking at the right place?

Thanks again for trying to help out!

[Marc - Devoteam]

HI @Vasileios Kostogiannakis 

So this is a team-managed project.

This has no permission scheme.

IS clones plus under the apps section of the project?