Hello everyone,
Our entire team has been unable to access our Jira workspace for two week now. Every team member, including the workspace owner/admin, is getting the same error.
ERROR MESSAGE:
"Page unavailable - Your Atlassian Cloud site is currently unavailable."
WORKSPACE DETAILS:
- Workspace URL: mraiamalahmed.atlassian.net
- Duration: 2 week (started around Jan 25, 2026)
- ALL team members affected
- Workspace no longer appears in account license list
- Checked Atlassian Status - no known issues reported
WHAT WE'VE TRIED:
- Waited more than the suggested 5-10 minutes
- Checked Atlassian Status page
- Multiple team members tried from different devices/networks
- All getting same error
QUESTIONS:
1. Has anyone experienced this before?
2. What causes a workspace to be unavailable this long?
3. Could this be a billing/subscription issue?
4. How can we restore access?
This is severely impacting our work. Any help would be appreciated!
Thank you
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