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Worklog user info in Jira Automation - User Info Restriction

Gambino_ Giovanni
September 10, 2026

Hi all,

I'm trying to create a n automation to check whether an user is logging effort on a task with remaining estimate equals to 0.

If a worklog event is triggered I'm going to verify the remaining estimate and sent below email

Mail Body:

This is to inform you that has ben logged effort on a task with remaining effort equals to 0. Issue: {{issue.url}}

Task Assignee: {{issue.assignee.displayName}}

Original Estimate: {{issue.timeTracking.originalEstimate}}

Logged effort: {{#=}}{{issue.timetracking.timeSpentSeconds}} / 3600{{/}}

{{worklog.author.emailAddress}}

{{worklog.author.displayName}}

Please, review the task effort needs with the task owner. If additional effort is needed, update the field “Time remaining” and add a comment with a justification.

This is an automatic email please do not reply.

 

The email I receive is the follow

This is to inform you that has ben logged effort on a task with remaining effort equals to 0. Issue: link to the Jira task (I've removed the link here)

Task Assignee: XXXXXXXX (I've removed the name here)

Original Estimate: 0m

Logged effort: 3.2

is.origo.jira.tempo-plugin@connect.atlassian.com

Timesheets by Tempo - Jira Time Tracking

Please, review the task effort needs with the task owner. If additional effort is needed, update the field “Time remaining” and add a comment with a justification.

This is an automatic email please do not reply.

 

Do you know how to get user info in place of

is.origo.jira.tempo-plugin@connect.atlassian.com

Timesheets by Tempo - Jira Time Tracking

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