Work type to use

[Andrea Fernandez]

Hello!
I am doing scrum with my team and using JIRA board to manage our tasks. However, since we are doing a lot of PM work, there are many tasks with dependencies and not purely "do" tasks, more like "get confirmation" or "wait feedback" tasks that we still want to track. I can't figure out the most correct way to visualize this in our board, or which work type should we use, any suggestion?

Thank you!

[Stephen_Lugton · Accepted solution]

Hi @Andrea Fernandez ,

As @Mikael Sandberg said there is no right or wrong work type to use.

There are various ways you can visualise this, including:

• You could create new work item types for each of your task types, e.g.: Task, Feedback, etc., but this may be a bit over complicated
• You can use labels and show them on your board
• You can use Components and show them on your board

For any of these you can create quick filters to only show work items that meet your task type e.g. Labels = "Waiting-on-feedback"

• You could create new statuses in your workflow (and columns on your board) for waiting confirmation, waiting feedback etc.

[Mikael Sandberg · Accepted solution]

Which work type to use is up to you to decide, there is no right or wrong. Instead of creating specific work item types, another option is to use components. Components can be used to break down the space in smaller sections, like in your case in "do" tasks.