Work items with custom status not visible into backlog

[Sébastien OZANNE]

Hello 👋

I have several boards in my project. Everything was going smoothly until now.

However, I created a new status called “TO CLARIFY.” As soon as a ticket is moved to this status, it is no longer visible in the backlog.

I have this message :

➡️ Can you help me ?

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My workflow

A work item in TO CARIFY status in AS project

My backlog filtered on « 866 »

My board filter

project = "AS" AND "Perimeter[Dropdown]" = "Retail Sales" AND type NOT IN (Sub-task) ORDER BY Rank ASC

[Ugnius Aušra · Accepted solution]

Hey @Sébastien OZANNE 

You need to map your custom status to board columns.

Example of one of my projects:

[Sébastien OZANNE]

Even if it was easy, you rock. Thank you so much.

[Martin Runge · Accepted solution]

Hi @Sébastien OZANNE,

The most common reason custom status issues are missing from the backlog is that the status hasn't been mapped to a column in your Board Settings > Columns.

Ensure your custom status is dragged into the leftmost column (usually the "To Do" category), as unmapped statuses are not visible.

Is the Perimeter set to Retail Sales for this work item?