Work Item created email notification not sent to assignee
Whenever a reporter creates an issue in Jira Free and immediately after creation assigns it manually using inline edit to another user, the assignee does not receive an email notification. This does not work for some time now. It worked in the past.
The assignee does receive email notifications for comments with @ mentions.
I already checked the notification settings of the assignee in profile settings which are all active. Also i checked notification settings in space. All include the "Current Assignee"
I also checked "Space email audit" which is completely empty for all users in space
1 answer
@griesi007 interesting...
In the history, this should be logged as "User A changed the Assignee"; see below
I do have a couple of questions:
- Does this account (which is not receiving notifications) have access to multiple sites? If so, have you checked whether it's on the correct site (for in-app notifications)?
I was just testing something so I noticed in-app notifications do depend on which site you're currently on. - Do you have other users within the same site? If yes, do they receive notifications for this or any other actions performed by another user/account?
What you could check or do is to navigate to Atlassian Support: Pricing, Billing & Licensing and select options until you get to the AI chatbot. Within AI chat you can explain the issue and it should ask you for the email address of the account which is not receiving these notifications. It could be that email, somehow, landed on their suppression list, and I believe their AI (or some kind of automation) can handle it for you.
Another thing you could do is to start free trial of Standard or Premium plan and then raise a technical ticket here: Atlassian Support 🎟️
Once you resolve this, simply switch back to free plan.
@Tomislav Tobijas interestingly i do never see an "asssignment" in history. my account (=assignee) is jira admin. Probably only assignee change is logged but not the initial manual assignment? No other user i can test with
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