Work Item appearing in filter query but not populated on Kanban board

[Georgina Thwaites]

I have a user story work item that is not displaying on my Kanban board. I have checked the filter query from 'all work items' and the user story is displaying. However, I cannot see on the Kanban board itself. 

I have checked the work items status is part of the board columns. I tried cloning and the new work item doesn't display either. 

I know this must be a issue with the story config itself, but not sure where to start. Its driving me nuts!!!

Any help or suggestions welcome - thank you!

[Shalini Pradhan · Accepted solution]

Hello @Georgina Thwaites ,

Good day! Welcome to Atlassian Community :)

There are few things you need to check:

1. Check Issue Status Column Mapping

Sometimes, the board is configured to show only certain issues with certain status

• Go to Board Settings ->  Layout -> Columns

• Ensure that the status in which the concerned story is, is mapped to required column

2. Check Swimlanes

• Go to Board Settings -> Swimlanes

• Check how your swimlanes are grouped (e.g., by Epic, Assignee, etc.)

• Then:

  • If grouped by Epic: make sure the story is linked to an Epic

  • If grouped by Assignee: make sure it's assigned

• Or, temporarily change swimlanes to “None” to verify if the issue appears

3. Check for Quick Filters

• At the top of the board, check if any quick filters (e.g., “Only My Issues,” “In Progress,” “Assigned”) are turned on.

• Turn off all filters to see everything.

4. Check for Board's sub filter:

• In Kanban board, there is always a default subfilter : 

  fixVersion in unreleasedVersions() OR fixVersion is EMPTY

• Check if the concerned issue has any fix version added.
• Remove the subfilter and see

Thankyou!

[Trudy Claspill]

Hello @Shalini Pradhan 

Can you provide a screen image that shows Issue Types as an option available under Board Settings? I'm not finding that.

[Georgina Thwaites]

Yes! Thank you Shalini. My work item had a fixversion erroneously associated. This is all fixed now. Thank you so much! 

[Shalini Pradhan]

@Georgina Thwaites Glad to know its fixed :)

[Trudy Claspill]

Hello @Georgina Thwaites 

Welcome to the Atlassian community.

Can you confirm for us the type of project this concerns? Get that information by clicking on the ... button next to the project name in the left sidebar.

Do you have the Backlog feature enabled along with your Board?

[Varsha Joshi]

Hi @Georgina Thwaites 

Welcome to the community!

Did you check if you have a constraint on the number of issues to be shown on the Kanban board. I would change that to None.

Board settings -> Layout ->Columns.

[Georgina Thwaites]

Hi Varsha - no, I don't have an issue constraint set. Thanks for the suggestion!