With "Anyone can join" enabled in Site access, why are site access requests still sent to admins?

[Michael Knighten]

Site access configuration is set as:

Incoming users are still prompted to request access, and the administrators are emailed:

Subject: Someone requested access to Jira
ABC requested access to Jira
Name (email) requested access to Jira on ---.atlassian.net. Name currently consumes a seat in your license and has access to some of your products. You can approve access requests from your Site administration.

Why would this be the case?

[Angélica Luz · Accepted solution]

Hello Michael,

Thank you for getting in touch with Atlassian Community!

The email that you sent as an example is related to "Access requests" feature and not related to new users.

The "Access request" means that, for example, there is a page on Confluence and there is a ticket from Jira SW linked on this page. The user which has only access to Confluence click on the ticket and they can't see because they don't have permission, so they ask for permission and that's the email you received, so you can decide if you give an SW license for the user or not.

To check this you must go to Site Administration > Access Requests.

This is an email from "Anyone can join" if the option "Email site administrators when a new user gets access to the site" is enabled:



Hope this clarifies.

Regards,
Angélica

[Michael Knighten]

In this case, the link is not coming from Confluence. It is coming from an email sent to the user with a link to the Jira issue and a note to sign up for access. If 'Anyone can join' is enabled I would not expect an Access request.

[Michael Knighten]

& thank you for your response - I do not yet consider this question answered, so looking forward to learning more about this use case.

[Angélica Luz]

Hi Michael,

Related to Confluence it was just an example, it can happen if there is a linked issue on tickets from different project types.

Site access is different from Request access.

Site access is for those who don't have access to your instance.

Request access is for those who already have an account in your instance and access to one product and now they want to have access to another product, so the admin must confirm, that's why if you disable the option to send email on Site access it will not reflect on Request access.

If you go to Site Administration > Access Requests you will see that there is no option to disable notification.

Regards,
Angélica

[Michael Knighten]

Thank you. May I suggest that its flawed logic to send an access request when public signup is enabled for the product? Might be a feature request to change this behavior?

[Angélica Luz]

Hi Michael,

Sure, feel free to create a feature request adding more information about why this is important for you.
Please, go to jira.atlassian.com, click on Create and select the project "Atlassian Cloud (CLOUD)".

Regards,
Angélica