Community
Q&A
Jira
Questions
Widget background is transparent?

Widget background is transparent?

I cannt change the widget background neither adding CSS on my page, any help? Thanks a lot.

3 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Were you able to figure it out?

I have been using the widget on various products and sites but haven't encountered this strange issue before. As far as the widget settings are concerned, you can only make limited changes, such as changing the color and background pattern.

I suspect that your website's CSS is conflicting with the Jira widget. If you are waiting for Atlassian support, I recommend checking if any base CSS is conflicting with the widget's CSS.

I had an instance where a developer tried to override the widget's CSS.

Regards,

Rishabh

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hello Rishabh I didnt figure out whats going on I just did a CSS override to make it show a background using iframe, but when I first installed it nothing was overrided on CSS.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

it just randomly fixed I just checked it but I did nothing to fix it

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Salvador Asensio Martinez - Strange but glad that all is working well now.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hi @Salvador Asensio Martinez , welcome to the community.

There isn't sufficient information to assist here. Could you explain what "widget" you are referring to? Is this a dashboard that you're working on or something else? Are you using any third-party add-ons?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Sorry I mean the website widget for the support https://community.atlassian.com/t5/Jira-questions/Re-Widget-background-is-transparent/qaq-p/2778060/comment-id/1041053#M1041053

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I think you are in the wrong place here. This forum is all about Atlassian products. It appears you have arrived here because the application you are using actually uses Atlassian service desk application to support the customers.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Im sorry to say that you're wrong, the widget is an Atlassian product, you can configure it only via Atlassian and it gaves you a script to put on the <head> of your page, I'm asking why I cannot configure the background on this widget, because transparent background isnt readable at all. Thanks m8. Imagen de WhatsApp 2024-08-08 a las 08.45.04_1fd26856.jpg

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Salvador Asensio Martinez , ah I see, this is the JSM Widget. Sorry for missing that. I would suggest reaching out to Atlassian Support. The last time (about 2yrs back) I used this it was not transparent as I recall. I guess this happens on any browser?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I will reach out the support thanks!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Jack Brickey likes this

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Was this helpful?

Thanks!

Jira

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Widget background is transparent?

3 answers

Comments for this post are closed

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Community showcase

Atlassian Community Events