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Why won't the Details section in the sidebar stay collapsed anymore?

Collin Grady
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September 30, 2025

I used to be able to collapse all the sidebar sections except my pinned fields so that I only had to look at what mattered most of the time, but could get to the rest if needed.

However, a month or so ago, the Details section stopped remembering when I collapsed it, and it always auto-opens when viewing a ticket, cluttering the view.

Is there any way to restore the previous functionality? Perhaps a setting I'm missing?

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1 vote
alan picker
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October 1, 2025

No solution here, just want to "up vote" this. Very annoying that this has changed recently

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