Why won't my custom issue types show on my team-managed Jira Kanban Board?

[Jordan Shapiro]

These issues are standard ticket types ... not sub-tasks. 

These issues are not in backlog. 

These issue statuses map to a status on my board. 

I have set my quick filter to accommodate these issues. 

[Joaquin Mercado]

Hello Jordan, how are you?, could you share a screenshot of the Team type project board, and also the Workflow configuration you have for issues?

[Jordan Shapiro]

Hi Joaquin, thank you for reaching out! 

Below are screenshots of my issue type list, Jira board, workflow, and the issue that isn't present

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[Joaquin Mercado]

Perfect, do you have permission to view the project settings? in the board section

[Jordan Shapiro]

I do!

[Joaquin Mercado]

Go to the project settings, and check that all the created issues belong to your jira board that you indicated to me

[Jordan Shapiro]

Hi Joaquin, is this what you're looking for?

Issue is available in the project list:

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Issue type falls under desired project

[Joaquin Mercado]

No, what I need to see is the internal configuration of the Jira project, that will allow me to analyze its structure, observe what the problem may be and provide you with a solution.

To access the project settings, go to the Jira board, in the main tab of the project, and in the left panel, look for the last option that says "Project Settings". Click on it and go to the "Board" section.

[Joaquin Mercado]

If you cannot see the option, it means that you do not have permissions to manage the project. In that case I will not be able to help you, and it would be advisable to generate a ticket to support.

[Jordan Shapiro]

Thank you Joaqiun! I will speak to my IT team