Why we can't see issue key when importing issues from CSV?

[Jason Liu]

Hi, we're using Jira server 8.5.2. We want to import field value to existing issues. When we import, we can't see issue key in the Jira field. Is there any reason?

[Fabio Racobaldo _Catworkx_]

Hi @Jason Liu ,

issue key is automatically associated by JIRA during impot process and you can force because it could cause inconsistences (two ticket with the same key).

Hope this helps,

Fabio

[Jason Liu]

Hi Fabio, I thought we could use this import function to update existing issues' custom fields. I saw some documentations and it introduced this function.