Why users can see projects those was restricted in Permission Schemes in "View all projects"

[Lali Golubashvili]

Hi, my Permission Schemes are configured with the "Browse Projects" option only available by project roles for all projects.

However, employees who are not in this project and do not even have access to the Jira Software see Software projects.

They can't do anything in projects they're not added to, but they still see them and can enter them.

What am I doing wrong?

[Muhammad Moazzam Hassan]

Do verify that this scheme is associated with the relevant projects? If yes then compare People section and try to find the users who are able to view the project.

[Lali Golubashvili]

I checked everything.

Projects assigned to this scheme are correct.

User groups are correct.

In these projects, there are NO users in "People" who see them in the general list of projects.

I double-checked everything several times.

I don't understand what's wrong((

[Sanjen Bariki]

Hi @Lali Golubashvili ,

Welcome to Atlassian community!

As I can see in the browse projects access there is 4 roles, I think the users have added in the mentioned roles. If possible could you please check the in the permission helper system >> permission helper >> add the issue key and select the browse project then you will see all the permission role.

Could you please share the permission helper screenshot and confirm, Is it a software project or service project...?

Regards,

Sanjen Bariki

[Lali Golubashvili]

Hi @Sanjen Bariki 

Unfortunately, it doesn't work. Infinite loader and I can't select a user.

As for roles - a given user, of course, has one of the specified roles - but not in these projects.

He only has access to the JIRA Service Management.

[Sanjen Bariki]

Hi @Lali Golubashvili ,

Thanks for sharing the screenshot.

Kindlu reach out to Jira admin check it, you don't have the global permission to check So please with you Admin.

Accept the answer If it helps you😊

Regards,

Sanjen Bariki

[Lali Golubashvili]

Dear @Sanjen Bariki 

I am a cloud administrator, and I am in all user groups.

Or is the problem something else?

[Sanjen Bariki]

Hi @Lali Golubashvili ,

You don't have the global permission So kindly give you the permission from System >> Global permission >> add in Browse users and groups then you will able to search in the Permission helper to check.

Regards,

Sanjen

[Lali Golubashvili]

Yes, Dear,
Browse users it's already available for all possible groups of users except the 'service desk customers' group