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Why the page is huge since yesterday? How can I go back to normal size?

Javi
I'm New Here
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August 10, 2026

Half icon occupy all the screen since yesterday. Only Jira, other page without any problem.
Change size (with control + or control - or mouse wheel) don't fix this. 
Thank you for your help.

2 answers

2 votes
Dirk Ronsmans
Community Champion
August 10, 2026

Hey @Javi ,

  • Would you happen to have a screenshot of this? 
  • Is it just you or do other colleagues also have this issue?
  • Did you try another browser or incognito session?
Javi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2026

Thank you for asking. :D. 

  • For attach a screenshot it needs a URL. I have a screenshot, I don't know how show you; but half Jira icon occupy all the window size (in PC). It shows too "Contraer barra lateral" with a 5x5cm size in top left corner.

  • My colleagues also have this issue.
  • I'm using Edge (since 1 year more or less). It only happens since yesterday.
    I have try just now with Chrome and it shows and error: "

    Atlassian

    JavaScript load error

    We tried to load scripts but something went wrong.

    Please make sure that your network settings allow you to download scripts from the following domain:

    https://identity-common-frontend.prod-east.frontend.public.atl-paas.net"

Filip Georgiev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 12, 2026

Hi @Javi ,

Thanks for bringing this to us, we're here to help.

You mentioned that you couldn't upload the screenshot because "it needs a URL", it is possible to simply upload the screenshot by selecting the "Upload" button above the URL option, please submit a screenshot so that we can understand better the issue you are facing.

Regards,

Filip

Like Javi likes this
Javi
I'm New Here
I'm New Here
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August 13, 2026

I attach an image but I can't see it here. 
I'll try again.
But It seems is fixed just now.
Thank you all.huge.png

0 votes
Javi
I'm New Here
I'm New Here
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August 11, 2026

It seems the Atlassian server is wrong just now. In this URL: https://identity-common-frontend.prod-east.forntend.public.atl-paas.net, this response: https://identity-common-frontend.prod-east.frontend.public.atl-paas.net/  

Error interno del servidor

Se ha producido un error. Inténtalo de nuevo en unos minutos.

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