Why my automation doesn't work?

I created rule to change Customer request type if issue has come from email channel and has russian word "Подключение" in summary (means Connection).

I sended email with topic "Подключение..." and rule hasn't operated.

See logs:

Ask Jira1.PNG Ask Jira2.PNG

1 answer

0 votes

What does the log say? Try removing conditions one by one to see which one(s) are failing.

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In this case I will have all email channel requests with Customer request type changed. I need to catch email requests with special words.

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