Why my account is not accessible after trial is eneded

[Taasha Intrims]

There was trial started for 14 days with a subscription , but we did not need the subscription so we cancelled it but it should run in free version, please help

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. Please refer to https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

[Taasha Intrims]

But I am not able to access my old account, no data is showing there

[Mohanraj Thangamuthu]

I believe your site could have been suspended now. Please create a ticket with our billing team to re-activate the site on free version.

Link : https://support.atlassian.com/contact/

[Taasha Intrims]

Thank you

[Taasha Intrims]

We want to re active with Jira Free version, please guide for the same