Why my account is locked?

[sky.song.wt]

Dear Support Team,

I don't know why my account is permanently locked, could you please help to check the reason and unlock my account?

Thanks in advance.

BR

Sky

[Prachi Bolar]

Hello,

Welcome to community :) 

This generally due to something on your user directory. You can reach out to your admin. 

It could also be due to the details described here : https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-a-locked-atlassian-account/

Moreover please reach out to support cloud admin support here :  https://support.atlassian.com/contact/

Thank You,

Prachi

[Carlos Garcia Navarro]

Hi @sky.song.wt ,

Have you checked with the Jira admin at your organization? Did the account get locked after unsuccessful login attempts? When is the last time you could login? You can also contact Atlassian Support here: https://support.atlassian.com/contact/