Why kanban board is not visible in one project if both project share the same pemission schema?

[Denys Dudnyk]

The kanban board from the second project is not visible to the employee, but both projects share the same permission schema. I followed https://support.atlassian.com/jira/kb/board-does-not-exist-or-you-do-not-have-permission-to-view-error-in-jira/ and it doesn't help. 
The board assigned to the project in location field, other settings were also verified.
What I missed?
Please help.

[Walter Buggenhout]

Hi @Denys Dudnyk,

Check the board filter of both boards. If the board filter isn't shared (at least with view permissions), then the board itself will not be visible to the user.

Hope this helps! 

[Denys Dudnyk]

Yes, the issue was in the filter privacy. Thanks for the hint.

[Shalini Pradhan]

Hello @Denys Dudnyk ,

Good day! Welcome to Atlassian Community :)

Since you have already verified the board location and the permission scheme, the most likely thing you might have missed is the board's saved filter sharing.

• Go to the board -> Three dots -> Board settings -> General tab

• Click on the filter name/link to open it

• Check Details -> Edit permissions on the filter

• Ensure the filter is shared with the user's group that user is part of, project role, or the project where user has access to 

Thank you

[Denys Dudnyk]

Thanks for help. The issue was in the filter privacy settings.

[Laura Pellizzari]

Please also check user rights in the second project.