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Why is my JIRA Service Desk not generating the tickets when they are sent in?

Why is my JIRA Service Desk not generating the tickets when they are sent in?

When a team member submits a ticket to me via JIRA, the service desk does not generate the ticket in my queue. How do I correct this issue? We had this issue before, is it because with the latest release, they changed the name of the jira-to jira-servicedesk-user to servicedesk-agent. This was our main issue last time.

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How is your queue defined? Does the new issue match it correctly?

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My queue is set to "All Open Issues" right now. All new tickets should still flow directly into that queue.

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This also happened 6 months ago and required a lot of posgres commands to the database to get the renamed service desk account back up to working condition.

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Why is my JIRA Service Desk not generating the tickets when they are sent in?

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