Why is cloning enabled for one project but not the other

[Lina Abu-Baker]

Hi,

I created a new project for a new effort that is starting on the program and noticed the cloning option is not available. I am not sure why especially since the other projects in our instance have it enabled. I did check the system add-ons and made sure the view issue ops bar close link is not disabled. Anyone know why this could be happening and how to solve it?

[Jack Brickey]

Cloning of issues is controlled by project permissions. I would check the permissions of your two projects to see if maybe one has clone information set up where as the other one does not for the user in question.

[Lina Abu-Baker]

@Jack Brickey and @Clark Everson I thought they did have the same permissions. Do I check by going to the summary page in project settings?

[Clark Everson]

@Lina Abu-Baker 

Check the permissions of the project and then check the project roles.

You can also use the permission helper if you are an admin: https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Thats the cloud article but it looks the same as the steps I do in server

Best,
Clark

[Clark Everson]

Hi Lina,

Do you have the same permissions in each project? If not that is most likely why.

Best,

Clark

[Lina Abu-Baker]

@Clark Everson I noticed that the permission schemes are different but when I checked out the permissions for the project that does allow the cloning, its not listed there as something they can do. I tried to also use permission helper but cloning doesnt even come up as a permission I can select. I am still stumped and not sure how to resolve the issue.

[Clark Everson]

Are you using the native functions or do you have plug-ins/apps installed. Sometimes Cloning comes from apps, ours did though we deprecated it

[Lina Abu-Baker]

@Clark Everson I am thinking its a native function because I dont see any apps relating to Cloning. I am wondering if it is actually enabled for the project but just doesn't show up on the "more" dropdown in a ticket. Do you know how to add it to that?