Why has my Automation disappeared?

[tom.francis]

Hello. 

I was wondering if anyone could help. I exported a version of Jira to a new domain using the export function and this has worked perfectly. Expect the Automation settings have gone. I have tried searching for this and tried using the link to this in the project settings. please find attached a screenshot of the message I receive. has anyone got any suggestions to help me out. 

Many thanks. 

[Andy Heinzer]

Hi Tom,

Sorry to hear about this problem.  I believe that this is due to a known bug we are tracking over in JRACLOUD-74715.

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-682523 so that we can troubleshoot this further. 

Andy

[Rodrigo Botelho]

Hi @Andy Heinzer

I'm facing the same issue with my project.  Can you assist me with that?

[Andy Heinzer]

Hey @Rodrigo Botelho 

I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-818508

We will need your consent in that ticket in order to be able to investigate this further.  I can see that your account is a site-admin of a paid site, so in the future, you can actually create your own support cases by going to https://support.atlassian.com/contact and entering in your site information.

Cheers,

Andy