I no longer get notification or mention emails from Jita when other users are mentioning me or assigning me tickets.
I've checked my spam and not in there.
Help!
Hi @[deleted] (wonder if this mentions you),
Just checking through the basics; Do you have more than one email address that you can log into your Jira instance?
Is your Jira instance server or cloud?
Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Danny, I got the mention email as pictured below. We're on cloud instance
Hi @[deleted],
If you are not the Admin of the instance could they check the notification helper
https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html
sorry Danny the link above does not work
Apologies @[deleted],
My fault entirely.
i Danny, sorry but this link is the same as the broken one before!
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.