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Why don't I have 'send to sprint' button in quick actions?

Why don't I have 'send to sprint' button in quick actions?

In a previous project I was able to 'Send to Sprint' directly from Actions (shortcut).

This is not the case in my new company. How to make it appear?

Thanks

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You've tagged this with Cloud, is that your old project or the new one? In the new one where the "send to" is missing, is it a project that has an associated Scrum board?

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Both were cloud.

It is a scrum board yes.

I can't find the action when using the shortcut '.' where I see all actions and neither with the 's' shortcut

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My guess is that you have no sprints you can add it to then.

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I have sprints. I can even change sprint in my edit view or move the ticket from backlog to sprint by drag and dropping :(

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The only way I can get it to go away from my Scrum board is to not have any open sprints, so I'm a bit stuck.

I'd try https://support.atlassian.com/contact for a proper support call!

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