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Why does uploading a .png to a comment cause an error half the time?

Micah Stainbrook
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 15, 2020

Screen Shot 2020-07-15 at 3.01.08 PM.png

1 answer

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2020

Hey Micah,

On July 15 we had some token errors with file uploads. It's possible you encountered some temporary trouble on that day. I'm wondering if you've noticed problems uploading files since then?

If you continue to see some problems, I'd like to open a support case to gather some more specific info about your upload and errors that might be in your browser's javascript console. It's not a good idea to upload that straight to Community (as it has private info about your instance), so working with an admin for your site to create a support case would be best. If you're not able to track one down, let me know and we can figure out how to get the information collected. I'm crossing my fingers that it was a one-day occurrence, but we'll take care of you if it wasn't!

Cheers,
Daniel

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