Why does a comment in a ticket have impact over version compilation and integration for deployments?

[Johanna Aldana]

I have encountered twice that a comment in a Jira Software ticket generates an error during our deployment integration.

I had to delete a comment the first time, which had no special characters or a combination of characters. Second time, I deleted the dot at the end of the sentence.

This was the only way that integration was completed. 

[Trudy Claspill · Accepted solution]

The integration is provided by Octopus rather than Atlassian. Have you tried contacting Octopus's customer support?

[Johanna Aldana]

I checked after your response, thanks. They do have an ongoing issue. 

On my side, we have deleted comments and it works.

They recommend disabling Jira Integration, we won't do so unless it stops working whenever I delete comments. 

Thaaaaankkkkssss!!!!