Why does Muti-space work only shows Board and Calendar views, and not List view?

[Michael Zhu]

Is the List view limited to certain roles or permissions?

There is a particular bug (maybe) that's not allowing non-owners of a space to only view Board and Calendar. When they click on the List view, it shows for 1 second their tasks, but quickly disappears and prompts to add spaces to multi-space work.

There are no automations currently enabled for the space, and re-adding spaces gives a message "Something Went Wrong."

Thank you for helping!

[Arkadiusz Wroblewski]

Hello @Michael Zhu 

List should not be owner-only.

If List is enabled in Features and the users already have the normal agent/admin access, then I would raise this to Atlassian as a bug.

[Andrea Robbins]

This should be enabled for anyone with a JSM license (Agent role) and with the space role, Service Desk Team. I would submit a ticket to Atlassian on this.

[Michael Zhu]

Currently everyone has administrator roles (only three people).

And it's enabled for the space.

Do you happen to have the link to create a ticket?

[Andrea Robbins]

Of course! Here you go: https://support.atlassian.com/contact 

[Andrea Robbins]

I would try also giving the users Service Desk Team roles in addition to Admin. Admin should be Service Desk Team + admin permissions, but it can be wonky sometimes. If that doesn't fix it, that link above will be the best way to reach Atlassian