Why did my workflow change & why can't I correct it?

[JasonSylvester]

For some reason, my workflow has been changed, no one knows how/why, and when I try to correct it I get an error message. I cannot figure out how to get Review added back in without continually getting this error message.

Images for original config, missing Review, and adding Review error added.

[Ashish Bijlwan · Accepted solution]

Hi @JasonSylvester 

Welcome to Atlassian Community!

You can check the Audit Log to know when the workflow was changed.

In order to add the Review Status, first create a copy of the workflow, because statuses can't be added or removed from the Active workflow.

You need administrative privileges to copy workflows. Log in to Jira as an administrator.

Go to the "Jira Administration" section and select "Issues" from the menu. Click on "Workflows" to view the list of existing workflows.

Find the workflow you want to copy in the list.
Click on the "Copy" option next to the workflow. This will create a duplicate of the workflow with a new name.

You can now edit the copied workflow to make any necessary changes. This includes modifying statuses, transitions, and other workflow properties.

Once you have made the desired changes, publish the workflow to make it available for use in your projects.
Go to Project - Project settings - Summary -Click on Workflow Scheme
then click on Add workflow - Add existing, a list of existing workflow will appear, look for the one that you copied and modified with necessary changes and click Next - Select the Issue Types - Finish and then click the Publish Button.

Thank you,
Ashish

[JasonSylvester]

Let me try this tomorrow. By the way, the workflow has no active tickets, as we just set this up and put in some dummy tickets for testing; if that impacts your suggestions for how to correct this.

[JasonSylvester]

Also, I am not a Jira admin with those privileges, if you can please suggest an alternate way to fix this without having  to recreate it again.

[Dick]

Hi @JasonSylvester , 

If you've set it up, you're the Jira admin...

The above procedure is only necessary when there are more than one project making use of the same workflow that you're using in your project. If that's not the case, just edit the workflow to your hearts content.

Dick

[JasonSylvester]

Yet, it won't let me, I get the third image with the orange warning sign when I try and I just keep going in circles.

[JasonSylvester]

No worries, our internal Jira expert has now fixed it.

[Dick]

Hi @JasonSylvester Welcome to the Atlassian Community.

At first glance, it appears that someone removed the status "Review" altogether from your project workflow. 

Normally, deletion of a status can't be done without first moving affected issues to another project or status or Jira will pipe up with this message:

Also, transitions from one workflow to another workflow (one without the Review status) would prompt an administrator with an extensive dialog that serves solely to migrate all individual issue types to the available statuses. 

You describe that you're doing something to get "review" back in. The error makes me suspect that you're editing the board and are (re-)placing statuses into columns. Can you elaborate on this, so it's more clear what you're doing prior to the error?

Best regards,

Dick

[JasonSylvester]

I just set this up last week. Some dummy tickets were added to created the reports, then removed. Why Review was removed, I have no idea.