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Why can't I see or update users in a project?

Md_ Abrarul Huda
Contributor
July 6, 2026

Firstly I have org admin permission.

When I'm going into the project, I'm seeing there are no users. But others are using it. When I'm giving permission to a user their name is also not showing in the list.

Also I have automated rules set with status changes. When I make the changes, automation audit log is saying, user does not have permission.

I told another person with Org admin permission to check my user and they can't seem to add me on anything either.

What could be the issue?

3 answers

0 votes
Chris Hustings
July 6, 2026

We see the same issue here at SOAS University of London, cannot see Users under a project and getting some reported errors updating tickets for certain users/user groups

0 votes
Anton Shiroky
Contributor
July 6, 2026

A huge thank you to Atlassian for their wonderful updates. How can you stop hundreds of companies on Monday morning? Just use Atlassian products.

Md_ Abrarul Huda
Contributor
July 6, 2026

Really threw me for a loop on this one. 

Like Anton Shiroky likes this
0 votes
Arkadiusz Wroblewski
Community Champion
July 6, 2026

Hello and Welcome to Atlassian Community  @Md_ Abrarul Huda 

There are probably broader issue, so wait for the official announcement here Atlassian Status

Best,

Arek🤠

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