Why can't I see or update users in a project?

[Md_ Abrarul Huda]

Firstly I have org admin permission.

When I'm going into the project, I'm seeing there are no users. But others are using it. When I'm giving permission to a user their name is also not showing in the list.

Also I have automated rules set with status changes. When I make the changes, automation audit log is saying, user does not have permission.

I told another person with Org admin permission to check my user and they can't seem to add me on anything either.

What could be the issue?

[Shalini Pradhan · Accepted solution]

Hello @Md_ Abrarul Huda ,

Good day! Welcome to Atlassian Community :)

We had an active incident related to this, which is currently in fixed state.

Details: https://status.atlassian.com/

[David Gómez Anell]

We had the same behaviour but now it seems to work again (we can see People under the project and we can assign tasks again)

[Md_ Abrarul Huda]

Yeah. It got fixed later in the day.

[Chris Hustings]

We see the same issue here at SOAS University of London, cannot see Users under a project and getting some reported errors updating tickets for certain users/user groups

[Anton Shiroky]

A huge thank you to Atlassian for their wonderful updates. How can you stop hundreds of companies on Monday morning? Just use Atlassian products.

[Md_ Abrarul Huda]

Really threw me for a loop on this one. 

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community  @Md_ Abrarul Huda 

There are probably broader issue, so wait for the official announcement here Atlassian Status

Best,

Arek🤠