Why can’t I save an Epic on iPhone or iPad?

[Raven Landry]

If I select or update an epic on a task, then leave the screen, it does not retain the value and reverts back to whatever it was before. It works fine on desktop but has never worked on my phone in the 6 months I’ve been using it. I have an old iPad mini 2 and it works fine there but the device is so old that it won’t let me update to the current version of Jira. I just upgraded to an iPad Pro with the latest version and it has the same problem my iPhone 11 does. Please fix this!!! It’s a huge problem for me that I can only update epics from desktop because I need to make updates from wherever I am. I am a Business Analyst III, so testing software is a huge part of my job and I’ve tried different things to get it to work but can’t find a workaround except to use a PC to make the change. I’m fairly certain this is a bug and I’m really surprised it’s gone unnoticed for this long.

[Nic Brough -Adaptavist-]

What are you using on the devices to work with Jira?  Is it one of the Jira mobile apps or a browser?  Which one?

[Nir Sharon]

Happened to me too, on the Jira Cloud mobile app.

Resolved after installed the latest version now: 139.0.0

[Raven Landry]

Sorry I never saw these responses. Here is what I discovered. It is happening on one of my two projects only. On another one I barely use, it works fine when I change the epic. Only on this one project and only on my iPhone/iPad, it doesn’t retain the change when I leave the screen. I was able to do it on my old iPad fine because it was so old it couldn’t upgrade the the latest version of Jira. Once I upgraded to the iPad Pro, it started happening there too. I definitely think this is a bug that has to do with my config but I can’t seem to get any help from atlassian because I’m a free user…. I understand that it’s free but this is really causing me a huge inconvenience to have to go to my PC every time I change an epic, which happens often.