Why can't I access an invite when I have a login and invitation for the same email

[Jamie Edwards]

I have been invited to access the Jira software to track development tickets from our development company. I am logged in with the same email I'm getting an error as shown in this 1 minute video: https://www.dropbox.com/s/gi5nksghayahg9i/2022-10-12_20-08-13%20Bar-i%20Atlassian%20login%20issues.mp4?dl=0

[sridhar b]

Hi Jamie,

Looks like , as you said , you have not used account for long , so went into INACTIVE mode . Ask your site administrator of kiwitechllc , to make your account ACTIVE. Hope this resolves your problem.

Thanks and Regards

Sri