Why can I no longer see assignee name in automation, only the assignee ID?

[Nicole Downes]

Automation used to display the assignee name, now it is just showing assignee id.  This makes it very difficult to add or remove a name from part of a rule as I don't know who it is. The rules is applied against over 75 staff.   Why has this change occurred, and is there anyway to reverse it or a setting to make the ids display as names again.

Not sure why these changes keep happening to reduce usability, when we have no compliance or security reason to hide this type of data.

[Trudy Claspill]

Hello @Nicole Downes 

In what Action/Condition are you referencing Assignee?

Can you provide a screen image to show us what you are seeing?

[Nicole Downes]

This is what is showing now

Previously all the names used to show

[Trudy Claspill]

Thank you for that additional information.

Looking at your second example of how it previously displayed, it appears that it showed IDs for users who may have been deleted from Atlassian Cloud.

In your first example of how it appears now, I see that all those visible are marked as "(deleted user?)".

You can check if the users are actually deleted by plugging the ID shown into the URL

https://yourBaseURL/jira/people/ID

If the user record still exists and the user has access to your Jira instance, then their information should be retrieved. If they don't have access or their Atlassian Cloud account has been deleted, then you'll get an error message.

The records the user's ID when you select the user. On the fly in the UI it will resolve that to the user's name. If it can't resolve it, then you will just see the ID.

[Nicole Downes]

It is not because of deleted users.  There are less names showing today than yesterday.  If I delete a user from the list and add them back then the id is showing, not the name.

Guess I will have to log a support ticket.

Thanks for trying

[Alex Ortiz]

@Nicole Downes did you scroll all the way down in your "IF" clause?  It could be that the users that aren't deleted are all the way at the bottom.

[Trudy Claspill]

I have not been able to replicate what you are experiencing in my own environment, but changes are not rolled out to all environments globally simultaneously.