Why are the description and comments sections on a Jira issue not spanning over entire field width?

[Heidi Richards]

How can I have the description and comments fields span across the entire field when not editing?

[Trudy Claspill]

Hello @Heidi Richards 

Welcome to the Atlassian community.

If you hover your mouse over the text in the field, what does the shading show for the field size?

Have you tried another browser application?

If you click into the field does that change how the text is displayed? I'm wondering if there are carriage-return/new-lines imbedded in the text.

[Heidi Richards]

Hi Trudy, 

Thanks for the reply.

1. If you hover your mouse over the text in the field, what does the shading show for the field size?
Yes, when I hover over the field the shading shows the entire field width in grey shading.

2. Have you tried another browser application?
Just have now.  It looks okay in MS Edge but not when I use Google Chrome.

3. If you click into the field does that change how the text is displayed?

Yes, the text will span across the entire field.

So looks like an issue when I use Google Chrome - my preferred web browser :-( 

[Trudy Claspill]

Have you tried a Chrome Incognito window? If there is some cached data affecting the display, then it should display correctly in an Incognito window. Then you would know you need to clear your Chrome cache.

[Heidi Richards]

Thanks Trudy. It works well when using Chrome Incognito.

I've cleared the Chrome cache and re-opened the web browser but still not displaying as needed.

[Trudy Claspill]

I don't seem to be able to replicate what you are seeing, and I work with Chrome all the time.

Could there be an extension you have enabled in Chrome that is affecting the display?

Have you checked with other users of the same Jira system who are also using Chrome to see if they have the same display issue?