Why are some of my issues crossed out?

[Lacey Elliott]

Across multiple projects in JIRA we are seeing OPEN issues in list views with the issue key crossed out. I have tried everything I can to figure this out, but to no avail. I feel like this happened after I corrected an issue with our resolutions not being set properly. Not sure if that has anything to do with it or not but thought I would mention it.

[Mikael Sandberg]

Hi @Lacey Elliott,

Welcome to Atlassian Community!

Work items are crossed out if the Resolution field is set to a value. That field tells Jira that the work item is resolved. Have a look at this KB for more information about Resolution. 

[Mikael Sandberg]

You should check your workflows to see if the resolution is cleared when moving from a done status to a open one, and also note that if the Resolution field is added to a screen it will be required to be filled out before you can transition the work item. It is recommended to set resolution via a workflow rule instead of letting the user set it via a screen.

[Lacey Elliott]

So even if it's set to unresolved, it will cross it out?

[Mikael Sandberg]

Yes, as long as resolution has a value the work item is considered closed. And you should never have an unresolved option for the resolution, if the resolution is empty the work item is considered unresolved. 

This is from the KB I linked above:

Any issue that has the Resolution field set is treated by Jira applications as "resolved". The Issue Navigator displays "Unresolved" when no resolution is set for an issue. So adding a resolution named Unresolved/None and setting it in an issue will mean that the issue is seen as resolved. This will lead to confusion and is strongly not recommended.

[Andrea Robbins]

It definitely has to do with the resolution. If it is set (with any resolution value), it will appear this way and is intended behavior. If empty, it will not be crossed out.